This return form is available in PDF format.
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Merchandise Return Policy

“REGULAR” MERCHANDISE :

• Minimum restocking charge of 15% plus shipping charges.
• The products must meet the following criteria :
  • Merchandise must still be available in the warehouse and not a discontinued product
  • Must be resalable and in the original packaging
  • Must not have been used
  • The invoice should not be older than 90 days except for:
  • Paint conversion
  • Manufacturer’s recall
  • Refrigerant gas cores
  • Shipping error
  • The authorised returned merchandise will only be processed for credit after the inspection and approval from the warehouse reception team.

• NO RETURNS WILL BE ACCEPTED except for defective merchandise or shipping damages.

Procedures

1. All returns, without any exception, must have a return authorization number. The return must be completed within 10 working days after receiving the authorization number; if not, the process must be repeated.
2. To obtain the authorisation number, you must send a “Return Authorisation Form” to the Return Department by one of two ways:
   • Scan the form and send it by e-mail to return@larnet.com
   • By fax at 514-694-5755 / 1-800-957-5755
3. The Return Authorisation Forms are available with the copy you should have kept, or one of two ways :
   • By using the link at the top of this page.
   • By contacting the Return Dept. at 514-694-6881, option 5 or at 1-800-461-6880, option 5 and a form will be faxed or e-mailed.
4. The dealership will need to provide the following information :
   • Name and account number of the dealership; also the name and phone number of a contact person if more information is required.
   • The list of products, with part number, description and quantity
   • The reason for the return
   • The number of boxes or skids.
5. The return department will forward to the contact person, the return authorisation form either by fax or by e-mail. On the form, you will find:
   • The return authorization number (RAN)
   • The carrier to be used along with their contact information.
6. A copy of the return form with the authorization form must be pasted on the top of each box to ease and accelerate the return process.
7. The dealership must use the authorized carrier. If not, additional service charges will be applied.
8. Once the return is validated and approved by the warehouse reception team, the credit note will be processed and applied on the next statement.
9. ALL MERCHANDISE RECEIVED WITHOUT ANY AUTHORISATION NUMBER OR BY ANOTHER CARRIER COULD BE RETURNED TO THE CAR DEALER AT ITS OWN EXPENSE.